Frequently Asked Question

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FAQs

Supporting You Every Step of the Way

Whether you’re curious about our services, holistic treatment approach, or how to get started, this section offers clear and compassionate answers to your most common questions.

Yes, we currently accept Cigna and Aetna, and we are in the process of expanding our network with additional insurance providers. Please check our Insurance section for updates.

Yes, we welcome self-pay clients. Please see our Self-Pay page for transparent pricing and details.

No, we are not an emergency service provider. If you or someone you know is in crisis, please call 988 or contact your local crisis line immediately. Visit our Resources page for a full list of emergency contacts.

We do not provide treatment for individuals experiencing active suicidal ideation. Immediate support is available through national and state crisis lines, or by visiting your nearest emergency room.

Yes, but we require an in-person medical evaluation by the child's pediatrician and written parental consent before prescribing any controlled substances for minors.

Yes! We offer secure, confidential virtual appointments for both psychiatric care and therapy, making it convenient for you to access support from anywhere.

You can easily request an appointment through our website or by sending us an email. We will guide you through the scheduling process and answer any questions you may have.

It’s completely normal to feel nervous. Seeking help is a courageous first step, and we are here to guide you at your pace. During your first appointment, we will focus on creating a safe and respectful space where you can share your concerns openly.

We deeply value cultural sensitivity and provide care that honors your personal experiences, traditions, and values. Our practice is bilingual (English and Spanish), and we approach every client with genuine respect for cultural and individual diversity.

Yes, you are welcome to have a trusted family member or support person present, especially if it helps you feel more comfortable during your session. Please let us know in advance so we can accommodate.

Your initial evaluation will involve a comprehensive review of your mental health history, current concerns, lifestyle factors, and goals. We take a holistic approach, considering areas like nutrition, sleep, and stress management alongside traditional psychiatric evaluation.

Medication management involves carefully assessing, prescribing, and monitoring psychiatric medications to ensure they are effective and well-tolerated. We work closely with you to adjust as needed for your well-being.

Genetic testing can provide insights into how your body may respond to certain psychiatric medications, helping us personalize your treatment for better results. Coverage may vary depending on your insurance.

We respect your preferences and offer psychotherapy as a stand-alone service or combined with medication management. Our goal is to create a treatment plan that feels right for you.

Yes! Sheila Lores provides care fluently in both English and Spanish to ensure you feel comfortable and understood throughout your treatment.

Yes, we provide compassionate care for children, adolescents, and adults, tailoring our approach to meet the unique needs of every age group.

If something isn’t working, we adjust. We believe in collaborative care, meaning we regularly check in with you about your progress and make thoughtful changes to your treatment plan as needed. Your feedback is always valued.

Yes. Our holistic approach integrates multiple aspects of wellness, including nutrition, sleep, mindfulness, movement, and lifestyle adjustments alongside traditional psychiatric care and therapy. We believe mental health is connected to the whole person.

We use secure, HIPAA-compliant telehealth platforms to ensure your privacy is protected at all times during virtual appointments.

Life happens! If you need to reschedule or cancel, please let us know at least 48 hours in advance to avoid any cancellation fees. We’ll do our best to accommodate your schedule.

It’s Okay to Talk About Mental Health

Mental and emotional struggles are real—and they are not meant to be faced alone. At Idyllium, we believe that healing begins with open, compassionate conversations. Whether you’re dealing with anxiety, depression, trauma, or other challenges, we’re here to listen and guide you with care.

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Need Help? We’re Here for You

Explore how Idyllium supports your journey toward wellness—from your first consultation to ongoing care. Our dedicated team offers personalized support and answers when you need them most.

Consultation

Start your journey with a personalized evaluation and care plan designed just for you.

Quick Help

Submit a question or concern any time. Our support team is ready to help you with thoughtful, timely responses.

Client Support

Ongoing support matters. We provide continuous guidance and updates throughout your care journey.